Returns & Refund Policy
At Berserker Breaks, we take pride in delivering quality collectibles and a reliable shopping experience. We understand that questions or issues can occasionally arise, and we're committed to reviewing customer concerns fairly and carefully. Please review our policy before placing your order.
General Return Policy
Due to the collectible nature of the products we sell, returns are not automatically accepted for changes of mind, unwanted purchases, or buyer's remorse.
If you believe your order has an issue, please contact our support team before attempting to return any item. Return requests are reviewed individually based on the circumstances and applicable consumer rights.
Sealed Products & Collectibles
Trading cards, sealed boxes, packs, and other collectibles may have packaging or condition characteristics that affect their value.
Opened, altered, used, or tampered-with products generally cannot be returned due to a change of mind. If a product arrives incorrect or with a potential fulfillment issue, please contact us so we can review the situation.
Live Breaks & Break Purchases
Purchases involving live breaks, opened products, or break participation are generally considered final once the break has started or the product has been opened.
Because break results depend on the contents of the product, specific cards, teams, players, or collectible values are not guaranteed unless expressly stated in the listing.
If there is a problem with how your break order was fulfilled, please reach out to our team.
Incorrect or Damaged Orders
If you receive an incorrect item or your shipment arrives damaged, please contact us as soon as possible after delivery.
Include your order number, a description of the issue, and clear photographs of the affected items and packaging. Please keep all original packaging while the issue is being reviewed.
We'll assess the available information and work with you toward an appropriate resolution.
Refund Eligibility
Refund requests are evaluated based on the type of product purchased, the condition of the item, the reason for the request, and the circumstances of the order.
If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to request an order cancellation, contact us as quickly as possible. Cancellation requests are not guaranteed and depend on the order's processing status.
Orders that have already shipped, entered fulfillment, or involve a break that has started may not be eligible for cancellation.
Return Authorization & Shipping
Please do not send products back without first contacting our support team and receiving return instructions.
If a return is approved, we'll provide the next steps, including any applicable shipping instructions. Responsibility for return shipping costs will depend on the reason for the return and applicable consumer protection requirements.
Lost or Damaged Shipments
Orders are carefully packed and shipped with tracking. Shipping insurance may apply subject to the relevant carrier or insurance provider's terms and limits.
If your shipment is lost or arrives damaged, email us with your order number and supporting details. We can help investigate the issue and coordinate an insurance claim where applicable.
Preorders & Backorders
Preorder and backorder items are charged at the time of purchase and are fulfilled when the products become available.
Availability and estimated release dates may change. If you have questions about a pending preorder or backorder, please contact our support team for assistance.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to customers under applicable law.
Where consumer protection laws require a refund, replacement, or other remedy, those legal requirements will apply.
Need Help With Your Order?
Our team is here to assist with return requests, damaged items, incorrect orders, and refund inquiries. Please include your order number and a brief explanation so we can review your request efficiently.
Support@BerserkerBreaks.comBerserker Breaks reserves the right to review requests based on the circumstances of each order, subject to applicable laws and consumer rights.