BERSERKER BREAKS • CUSTOMER SUPPORT

Frequently Asked Questions


Have questions about our products, live breaks, orders, or shipping? Find answers to some of the most common questions below. If you need additional assistance, our support team is happy to help.

01 What is Berserker Breaks?

Berserker Breaks is an online store focused on collectibles and trading card products. Browse our available listings to explore the products currently offered in our store.

02 What is a live break?

A live break is an experience where sealed trading card products are opened for participants according to the format described for that break. The specific rules, participation details, and allocation method depend on the individual listing.

Please review the product description and any break-specific rules before placing your order.

03 Does every break guarantee a specific card?

No. Unless a specific card or outcome is expressly guaranteed in the product listing or applicable break rules, the contents and results of a break are not guaranteed.

Specific cards, players, teams, rarity, and collectible market values should not be assumed unless explicitly stated in the listing.

04 How do I place an order?

Browse our products, select the item you want, and add it to your cart. When you're ready, proceed to checkout, enter your shipping details, select an available shipping method, and complete payment using an accepted payment option.

Review your order details carefully before completing your purchase.

05 Which payment methods do you accept?

Available payment methods may include Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, and Google Pay, depending on checkout availability and device compatibility.

The payment options available for your order will be displayed during checkout.

06 When will I be charged for my order?

Payment is collected at the time of purchase, including for preorder and backorder items, as described in our Payment Policy.

Preorder and backorder items are fulfilled when the products become available and are received into inventory.

07 How will I know my order was placed successfully?

After placing an order, check your email for your order confirmation. If you cannot find it, check your spam or junk folder and confirm that you entered the correct email address.

If you still need help, contact our support team with any available order details.

08 How long does order processing take?

Processing times may vary depending on the product, order volume, and fulfillment status. Preorders and backorders require the products to become available before they can ship.

Please refer to the shipping information on our website or contact support if you have questions about a particular order.

09 Which shipping carriers do you use?

Our shipping policy identifies USPS and UPS as shipping carriers. Available shipping methods and rates are displayed at checkout based on the available options for your order.

10 How can I track my order?

Tracking information is sent by email when your order ships. Use the tracking details provided to check your shipment's progress through the applicable carrier.

If your tracking information is unavailable or appears delayed, contact our support team for assistance.

11 Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Requests depend on the order's processing and fulfillment status, so a change or cancellation cannot always be guaranteed.

Live breaks that have started, opened products, and orders already shipped may have additional restrictions under our Returns & Refund Policy.

12 What is your return and refund policy?

Return and refund requests are reviewed according to our Returns & Refund Policy and applicable consumer protection laws.

Because collectibles and live break purchases may have specific restrictions, please review the relevant policy and contact support before sending any product back.

13 What should I do if my order arrives damaged?

Contact our support team as soon as possible and include your order number, a description of the damage, and clear photos of the affected items and shipping packaging.

Please keep the original packaging while the issue is being reviewed. Our team can investigate the matter and help coordinate an applicable shipping insurance claim.

14 What if I receive the wrong item?

If your order contains an incorrect item, contact support with your order number and photos of the item received. Our team will review the details and advise you on the next steps.

15 What are preorder and backorder items?

Preorder and backorder items are products that are not immediately available for shipment when purchased.

These items are fulfilled when they become available and are received into inventory. Estimated availability dates may change.

16 How do I contact customer support?

You can email our support team at Support@BerserkerBreaks.com .

For order-related questions, include your order number and a brief explanation of the issue so our team can assist you.

Still Have Questions?

Didn't find the answer you were looking for? Get in touch with Berserker Breaks and include your order number if your question relates to an existing purchase.

Contact Customer Support

For complete information, please review our store policies before placing an order.