01 / Information We Collect

Depending on how you interact with our store, we may collect personal information that you provide directly, information collected automatically by our website, and information received from service providers involved in operating our store.

This information may include:

• Contact information: your name, email address, telephone number, and billing or shipping address.
• Order information: products purchased, order history, transaction details, delivery information, and order-related communications.
• Payment information: payment status and transaction-related details processed through the payment providers available at checkout.
• Account information: details associated with your customer account, where customer accounts are available and you choose to use one.
• Communications: information you include when contacting our support team or submitting a request about an order.
• Technical information: IP address, browser type, device information, and information about how you interact with our website.

02 / How We Use Your Information

We use personal information where reasonably necessary to operate our store, provide customer service, fulfill orders, and meet applicable legal obligations.

Your information may be used to:

• Process orders and payments.
• Arrange shipping, delivery, and order tracking.
• Send order confirmations and important service updates.
• Respond to questions, complaints, and support requests.
• Maintain customer accounts where available.
• Detect and investigate suspicious activity or potential fraud.
• Maintain, analyze, and improve our website and services.
• Comply with legal requirements and protect our legitimate business interests.
• Send promotional communications where permitted by law and, where required, with your consent.

03 / Payments & Payment Security

Payments are handled through the payment options made available during checkout. Payment providers and relevant service providers may process payment information to authorize and complete transactions.

We do not intend to collect or store your full payment card number or security code directly through this Privacy Policy page or our customer support email. Payment information is handled through the applicable checkout and payment processing systems.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We take reasonable steps appropriate to our operations to help protect personal information.

04 / Cookies & Similar Technologies

Our website and its service providers may use cookies, pixels, and similar technologies to support website functionality and understand how visitors use our store.

These technologies may help us:

• Remember items in your shopping cart.
• Support checkout and website functionality.
• Remember certain preferences.
• Understand website traffic and visitor interactions.
• Measure the effectiveness of advertising and marketing, where applicable.

You may be able to manage cookies through your browser settings and any cookie preference tools provided on our website. Disabling certain cookies may affect some website features.

05 / Shopify & Third-Party Service Providers

Our online store is powered by Shopify. Information collected through our store may be processed by Shopify and other service providers that help us operate our business and provide services to customers.

Depending on the services used by our store, these providers may include:

• Payment processing providers.
• Shipping and delivery providers.
• Website analytics and performance services.
• Customer support and communication services.
• Fraud prevention and security services.
• Marketing services, where enabled.

These providers may process information as needed to perform services for us or as otherwise permitted by their applicable terms and privacy practices.

We do not control the independent privacy practices of third-party services. Please review their privacy notices when appropriate.

06 / When We Share Information

We do not treat customer personal information as publicly available information. We may disclose relevant information in limited circumstances, including:

• Service providers: to companies that help process payments, fulfill orders, deliver packages, operate our website, or provide customer support.
• Legal requirements: when disclosure is required by law, a valid legal request, or applicable legal proceedings.
• Protection and security: when reasonably necessary to investigate fraud, protect our rights, or help protect customers and our business.
• Business transactions: in connection with a merger, acquisition, restructuring, or sale of relevant business assets, subject to applicable legal requirements.

We may also share information in other circumstances where you direct us to do so or where applicable law permits or requires it.

07 / Marketing Communications

If you subscribe to promotional emails or otherwise provide permission where required, we may use your contact information to send store updates, promotions, or other marketing communications.

You can unsubscribe from promotional emails by using the unsubscribe instructions included in those emails, where available.

Even if you opt out of marketing communications, we may still send essential messages relating to your purchases, account, security, or customer support.

08 / Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, recordkeeping, dispute resolution, and compliance with legal or tax requirements.

Retention periods depend on the type of information, the reason it was collected, and applicable legal obligations. When information is no longer required, we take reasonable steps to delete it or otherwise handle it in accordance with applicable requirements.

09 / Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information.

These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain personal information.
• Requesting a copy of certain information in a portable format.
• Objecting to or requesting restrictions on certain processing, where applicable.
• Withdrawing consent where processing is based on consent.
• Opting out of certain marketing or data uses where applicable law provides that right.

These rights are subject to applicable legal conditions and exceptions. To submit a privacy request, contact us using the email address provided at the end of this policy. We may need to verify your identity before responding.

10 / Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to use the relevant services without appropriate authorization.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact our support team so we can review the matter and take appropriate action.

11 / International Data Transfers

Our store and service providers may operate in different locations. As a result, personal information may be processed or stored in a country other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12 / Third-Party Websites

Our website may contain links to third-party websites or services. Once you leave our website, the privacy practices of the third party will apply to your interaction with that service.

We encourage you to review the privacy policies of external websites before sharing personal information with them.

13 / Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website features, service providers, or legal obligations.

When changes are made, the revised policy will be published on this page. We encourage you to review this page periodically to stay informed about how we handle personal information.

14 / Contact Us About Privacy

If you have questions about this Privacy Policy, would like to make a privacy request, or need assistance regarding your personal information, please contact our support team.

To help us handle your request, include enough information for us to understand your concern. Please avoid sending full payment card details or other unnecessary sensitive information by email.